A bad review just cost you $2,400.
You don't know yet.
OpsScaleIQ triages every review, routes a fix to the right manager with a deadline and photo proof, and tracks resolution with OpsScore™ — across all your locations, automatically.
Interactive Demo
Try OpsScaleIQ yourself — no signup needed
Other platforms monitor your reputation. OpsScaleIQ repairs it — with mandatory photo proof, SLA escalation, and real revenue tracking.
Purpose-built for 22+ industries
How it works
The full resolution loop — in under 4 hours
Every negative review becomes an assigned, tracked, and verified fix. Every positive review becomes content and revenue.
Detect
Reviews from Google, Yelp, TripAdvisor sync in real-time. AI categorizes each into one of 25 failure models.
Assign
A task is auto-created with an owner, deadline, and the right SOP playbook. Manager gets notified instantly.
Resolve
Manager fixes the issue and uploads before/after photo proof. SLA auto-escalates if the deadline is missed.
Grow
AI drafts an on-brand reply. 5-star reviews become social content. Revenue recovered is tracked via ERR/EGR.
The difference
What happens when a low-star review drops?
Without OpsScaleIQ
Review posted on Google. Nobody knows.
Still unread. 3 more customers see it.
Manager spots it. No process for resolution.
Still no response. Review spreads to Yelp.
$2,400+ lost. Rating drops 0.1 stars.
With OpsScaleIQ
Review detected. AI categorizes: "Food Quality."
Task created. Location manager gets 4hr SLA.
AI drafts on-brand response. Manager notified.
Issue resolved. Photo proof uploaded. Task closed.
AI response posted to Google. Customer sees you care.
Real audit data
What we found in 5 Houston QSR locations
The complete platform
Defend against failures. Amplify what's working.
Most tools only do one. OpsScaleIQ does both.
Stop failures at the source
Assigned: Location Manager · SOP: Food Quality Recovery · CRITICAL
- Real-time triage — every negative review classified into 25 failure categories within 60 seconds.
- SLA enforcement — severity-based deadlines with automatic escalation on breach. No silent failures.
- Photo proof — managers document the fix before the task closes. No verbal confirmations.
Amplify what's working
- Auto-Pilot responses — AI-drafted replies in your brand voice, queued for one-click publish to Google.
- Social content pipeline — turn 5-star reviews into branded social posts and AI-generated image collages automatically.
- Staff intelligence — see which team members generate the most positive mentions by name. Monthly leaderboard.
Value Realization
Calculate your revenue at risk.
Every operational failure is a lost customer. See exactly how much revenue OpsScaleIQ can recover — then book a call to get your custom plan.
Your Operation
Hidden Cost Inputs
Annual Revenue at Risk
Monthly impact
$38,438
Return on OpsScaleIQ
> 100x
How it's composed
Churn & Review Loss
$324,000
Manager Labor Waste
$126,000
SLA & Compliance Fines
$11,250
Set up in under 5 minutes · Cancel anytime
See where your locations stand — free
Run a free operational audit across your locations in 60 seconds. No account needed. Get your OpsScore and your biggest failure categories instantly.
Transparent Pricing
Scales with your franchise
Simple plans with no hidden setup fees.
ROI Impact: Recovering just ONE customer pays for 5 months of this subscription.
Single location
Lite
Perfect for 1 location.
- 1 location included
- Google Business sync
- AI triage engine
- Task management
- Weekly digests
Cancel anytime · 14-day free trial
Essential
Perfect for 2–5 locations.
- Up to 5 locations (+$89/loc overage)
- Google + TripAdvisor sync
- Direct post to Google
- SOP generation
- SLA escalation rules
Cancel anytime · 14-day free trial
Growth
Perfect for 6–50 locations.
- Up to 10 locations (+$79/loc overage)
- Google + TripAdvisor + Yelp + Trustpilot sync
- Multi-brand support
- Franchise benchmarking
- Exportable audits
Cancel anytime · 14-day free trial
Enterprise
Perfect for 50+ locations.
Pricing based on locations & volume
- Custom locations
- All Growth features + Yelp at scale
- Custom vertical taxonomies
- SSO / SAML login
- Full Audit & Compliance Suite
Questions
Frequently asked
How long does it take to set up for 10+ locations?
Most operators are fully live within one business day. Connect your Google Business profiles, invite your location managers, and OpsScaleIQ starts classifying reviews immediately. No professional services engagement required.
We already use Birdeye / Podium — do we have to switch?
Not necessarily. OpsScaleIQ focuses on the review→task→resolution loop and OpsScore™ tracking. Some operators run both — a reputation tool for messaging, OpsScaleIQ for operational execution. Others consolidate entirely.
What if our location managers don't check the app?
Managers receive task alerts via SMS and email — they don't need to open the app. The SLA timer starts automatically, and escalation to the regional manager is triggered if the task isn't acknowledged within your configured window.
How is OpsScore™ calculated?
A composite score (0–100) combining review sentiment, task resolution speed, SLA compliance rate, and response coverage into a single benchmarkable number. 80+ is healthy. Below 60 triggers alerts.
Does this replace our internal ops checklists (Jolt, Zenput)?
They're complementary. Your checklists prevent problems proactively. OpsScaleIQ resolves the ones that slip through and get flagged by actual customers. Some operators run both; others consolidate.
What about enterprise requirements — SSO, white-labeling, SLA?
Enterprise includes SAML SSO (Okta, Azure AD), white-label compliance reports with your brand, 99.9% uptime SLA, and a dedicated CSM. Contact [email protected] for a custom quote.