Enterprise Platform
From intelligent review ingestion to franchisor-level compliance exporting. OpsScaleIQ is the definitive operational command center for multi-unit operators.
Stop reading complaints and start fixing them. Our proprietary AI maps every incoming public review against 25 universal operational failure categories in milliseconds.
"Waited 45 minutes for my order, and the store floor was visibly sticky..."
Ingest, analyze, and act on customer feedback at scale with continuous AI-driven triage.
Automatically pull reviews from Google Business Profile, Yelp Fusion, and TripAdvisor APIs. Every new review hits your pipeline within minutes.
Learn moreAuto-generate on-brand review responses using your SOPs and preferred tone. Edit, approve, and post directly to Google.
Learn moreThe AI detects emerging failure patterns that don't fit existing categories and proposes new taxonomy entries for your approval.
Learn moreApprove an AI-drafted response and post it directly to Google Business Profile without leaving OpsScaleIQ. One click, done.
Learn moreAI-assisted column mapping lets you import historical reviews from any source. Drag, drop, validate, and import thousands of reviews in seconds.
Learn moreTurn review momentum into acquisition fuel. Convert praise into content, automate responses, and drive new review volume with targeted SMS outreach.
Send compliant, well-timed SMS messages to recent customers requesting Google reviews. Grow review velocity per location with monthly credit allowances and overage billing.
Learn moreAutomatically publish AI-drafted responses to 4★ and 5★ Google reviews the moment they clear your quality threshold. Close the response loop at scale without manual intervention.
Learn moreConvert your best 5-star reviews into branded, ad-quality graphics for Instagram, Facebook, and Google Posts — automatically. Track UTM-tagged Earned Growth Revenue from each post.
Learn moreEmbed a live, branded review widget on your website or landing page. Displays your real-time OpsScore™, star rating, and latest verified customer reviews. Fully customizable — dark mode, review count, badge visibility. One JS snippet, instant trust signal.
Learn moreTranslate intelligence into decisive action. Ensure critical failures are addressed with proof.
Diagnosed issues become assigned tasks with owners, SLA-based due dates, mandatory resolution notes, and automated escalation paths.
Learn moreRequire before and after photo evidence for every resolved issue. Indisputable compliance verification for multi-location operators.
Learn moreAI generates step-by-step Standard Operating Procedures from recurring failure patterns. Assign playbook templates to categories.
Learn moreEvery morning, store managers see their open tasks, new reviews, overdue items, and pending proofs in a single actionable view.
Learn moreReal-time alerts on severity 3 issues. Automatic escalation when SLAs are missed. Configurable chains from Store Manager to Owner.
Learn moreMeasure operational impact in dollars. Identify chronic issues before they erode revenue.
Estimated Recovered Revenue tracking proves ROI in absolute dollars based on resolved failures and recovered customer lifetime value.
Learn moreDetect failure categories that keep appearing at the same location to surface chronic, underlying operational flaws.
Learn moreCorrelate failures with day-of-week and time-of-day. Identify exactly which shifts produce the most issues and staff accordingly.
Learn moreEvery week, owners receive a curated email with top issues, resolution rates, recovered revenue estimates, and location rankings.
Learn moreCompare location performance, response times, and failure rates across your entire portfolio in one unified dashboard.
Learn moreSurface the customer praise themes—speed, friendliness, cleanliness—trending up or down week-over-week. Know what you're doing right before it fades.
Learn moreLocations sustaining OpsScore thresholds for 30–180 days earn a Bronze–Platinum digital badge. Publicly shareable — a live, verifiable operational credential.
Learn moreBuilt for franchisors and multi-brand operators requiring absolute control, auditability, data ownership, and global accessibility.
Enterprise-grade authentication. Integrate directly with Okta, Azure AD, or your corporate identity provider for secure access control.
Learn moreEvery action—triage result, task assignment, photo upload, and resolution note—is permanently logged for legal and corporate compliance.
Learn moreA franchisor command center: onboard franchisees via CSV or single invite, push chain-wide SOP playbooks, enforce minimum OpsScore™ mandates across every location, and apply white-label branding — all from one Enterprise-only dashboard.
Learn moreOpsScaleIQ ships with full UI translations across 9 languages: English, Spanish, French, Mandarin, Portuguese, German, Hindi, Arabic (RTL), and Russian. Each user picks their preferred language — stored per-device, applied instantly with no page reload.
Learn moreGenerate and export beautiful PDF compliance summaries for regional manager visits and board-level reporting.
Learn morePush OpsScaleIQ triage data and task resolution status directly into your internal data lake or existing BI tools via robust REST APIs.
Learn moreFour strict built-in roles: Owner, Regional Manager, Store Manager, and Corporate Auditor, guaranteeing data silos are respected.
Learn moreLet franchisors decide whether staff names in positive reviews are stored and surfaced. A single admin toggle keeps recognition data CCPA-compliant and org-policy-safe.
Learn moreJoin hundreds of multi-location operators scaling compliance and revenue recovery. Contact sales for enterprise pricing or start your free trial today.