Multi-Platform Review Ingestion & Aggregation

Why a unified feed changes everything

another for Yelp. By the time a critical 1-star review is spotted, the damage is already done. OpsScaleIQ's ingestion layer centralises all signals so triage, response, and task assignment happen automatically the moment a review lands.

How ingestion works

1Connect — Authorise each platform via OAuth or API key in under 2 minutes per source.
2Pull — Webhooks fire on new reviews (where supported). Scheduled jobs fill the gaps for sources without push notifications.
3Normalise — Each review is converted into a unified schema: rating, body, author, platform, location, and timestamp.
4Triage — Reviews flow automatically into the AI Triage Engine for failure categorisation and severity scoring.

Review Ingestion capabilities

Multi-Platform Connectors

Native integrations with Google Business Profile, Yelp Places API, TripAdvisor, and OpenTable. New sources added regularly.

Real-Time Webhooks

Critical reviews (1–2 stars) arrive within seconds via webhook. No polling lag when you need to respond fast.

Scheduled Incremental Sync

Hourly or daily sync jobs fetch the delta since last run, keeping your feed current without hammering rate limits.

Intelligent Deduplication

Content-hash matching and source-ID tracking prevent duplicate entries when the same review surfaces on multiple platforms.

QR & Kiosk Feedback Forms

Create branded in-store feedback forms. Responses flow into the same pipeline as external reviews, fully triaged and assigned.

CSV & Bulk Import

Migrate historical reviews from any platform. Map custom columns to the OpsScaleIQ schema and back-fill your analytics in one upload.

Every review. One feed. Zero effort.