Terms of Service

By accessing the Site or creating an account, you confirm that you are at least 16 years of age, have read and understood these Terms, and agree to be bound by them and our Privacy Policy, which is incorporated herein by reference.

OpsScaleIQ is the Operational Intelligence OS for multi-location franchise operators. The platform ingests customer reviews from Google Business Profile, Yelp, TripAdvisor, Trustpilot, and CSV import; applies AI-driven triage across 25 universal failure categories; automatically creates assigned corrective action tasks; requires photo proof of resolution; and tracks operational health via OpsScore™.

OpsScaleIQ is offered on four subscription tiers — Lite, Essential, Growth, and Enterprise. Feature access is gated by tier as described in the Pricing page. The platform is provided as a software-as-a-service (SaaS).

To use OpsScaleIQ you must register for an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Subscriptions are billed monthly or annually via Stripe as selected at signup. You may cancel at any time; access continues until the end of the current billing period. Refunds are not provided for partial billing periods unless required by applicable law.

A 14-day free trial is available on the Lite tier. A valid payment method is required to activate your subscription; you will not be charged until the trial period ends. At the end of the trial, the account is limited to read-only access until a paid subscription is activated.

All content on the Site — including text, graphics, logos, images, and software — is the exclusive property of OpsScaleIQ or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable regulations
• Attempt to gain unauthorised access to any part of the Site or its related systems
• Transmit any harmful, offensive, or disruptive content
• Use automated tools, bots, or scrapers to extract content from the Site
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Interfere with the proper functioning of the Site or its infrastructure

Business subscribers who use OpsScaleIQ's SMS campaign feature agree to the following:

• You will only send SMS messages to contacts who have provided explicit prior express written consent to receive SMS communications from your business.
• You will present opt-in language to customers at the point of collection that clearly identifies the sender, describes the message type, discloses that message & data rates may apply, and explains how to opt out.
• You will not import or upload contact lists purchased from third parties or obtained without documented consent.
• You will honour all STOP opt-out requests immediately. OpsScaleIQ's carrier infrastructure enforces STOP keywords automatically and this cannot be overridden.
• You will comply with all applicable laws governing commercial SMS messaging, including the Telephone Consumer Protection Act (TCPA) and FCC regulations.

Violation of these obligations may result in immediate suspension of your SMS access and/or termination of your account. For the full SMS opt-in consent workflow, see our SMS Consent & Opt-In Policy.

THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the Site.

TO THE FULLEST EXTENT PERMITTED BY LAW, OPSSCALEIQ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU IN ANY TWELVE-MONTH PERIOD EXCEED THE FEES PAID BY YOU TO OPSSCALEIQ DURING THAT SAME PERIOD.

The Site may contain links to third-party websites or services that are not owned or controlled by OpsScaleIQ. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the terms and privacy policies of any third-party services you access.

You agree to indemnify, defend, and hold harmless OpsScaleIQ and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your use of the Site or your violation of these Terms.

We reserve the right to modify these Terms at any time. For non-material changes, updates are effective immediately upon posting to the Site. For material changes — including changes that affect your rights, fees, or data practices — we will provide at least 30 days' advance notice by email to your registered address before the changes take effect. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We will update the “Last updated” date at the top of this page when changes are made.

These Terms shall be governed by and construed in accordance with the laws of the State of [INSERT STATE], without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in [INSERT COUNTY AND STATE].

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

These Terms, together with our Privacy Policy and any applicable Data Processing Agreement (DPA), constitute the entire agreement between you and OpsScaleIQ regarding use of the platform and supersede all prior agreements or understandings.

If you have questions about these Terms, please contact us:

15.1 Nature of AI-Generated Content. Certain features of the Platform, including the Auto-Pilot review response feature and SOP Playbook generation (collectively, “AI Features”), use artificial intelligence language models to generate text content (“AI-Generated Content”) on your behalf. AI-Generated Content is produced by automated systems and may contain errors, inaccuracies, omissions, or statements that are inappropriate, misleading, or inconsistent with your intended communications. OpsScaleIQ does not guarantee the accuracy, completeness, appropriateness, or fitness for any purpose of any AI-Generated Content.

15.2 Operator Responsibility; Operator as Publisher. You are the publisher of all AI-Generated Content that you cause to be posted, transmitted, or otherwise published through the Platform, including any content published via the Auto-Pilot automatic publication feature. You acknowledge and agree that: (a) you have reviewed and accept full legal responsibility for all AI-Generated Content published under your business name or on your behalf, whether reviewed by you prior to publication or published automatically through Auto-Pilot; (b) you are solely responsible for ensuring that all AI-Generated Content published through your account complies with applicable law, including without limitation defamation law, consumer protection statutes, the Federal Trade Commission's Guides Concerning the Use of Endorsements and Testimonials (16 C.F.R. Part 255), applicable anti-discrimination laws, and the terms of service of any third-party platform to which content is published; and (c) OpsScaleIQ is a technology platform and is not the author, publisher, speaker, or endorser of any AI-Generated Content published through your account.

15.3 Human Review Strongly Recommended. OpsScaleIQ strongly recommends that you review all AI-Generated Content before publication, particularly for responses to reviews involving complaints about personal injury, food safety, or health and safety matters; allegations of discrimination, accessibility failures, or civil rights violations; legal threats or references to litigation; or any review for which an inaccurate or inappropriate response could cause legal, reputational, or financial harm. You may configure Auto-Pilot settings to require human approval before publication. OpsScaleIQ is not liable for harm arising from your election to use automatic publication without human review.

15.4 Prohibited Auto-Pilot Uses. You agree not to use Auto-Pilot or any AI Feature to: (a) publish responses that offer, suggest, or imply any incentive, compensation, or benefit in exchange for a reviewer updating, changing, or removing their review; (b) publish responses to reviews that contain legal threats, notice of litigation, or allegations of criminal conduct, without prior human review; (c) publish responses to reviews involving personal injury, illness, food safety incidents, or allegations of discrimination, without prior human review; (d) publish responses that make specific commercial commitments, guarantees, or offers on your behalf that you do not intend to honour; or (e) generate or publish content that is knowingly false, defamatory, harassing, or in violation of any applicable law.

15.5 No Legal or Compliance Advice. AI-Generated Content, including SOP Playbooks, is provided for operational assistance purposes only. Nothing in any AI-Generated Content constitutes legal, regulatory, compliance, medical, financial, or professional advice. You are solely responsible for ensuring your operations comply with applicable law, franchise agreements, and industry regulations.

15.6 Disclaimer of Warranties for AI Features. AI FEATURES AND ALL AI-GENERATED CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. OPSSCALEIQ EXPRESSLY DISCLAIMS ALL WARRANTIES WITH RESPECT TO AI-GENERATED CONTENT, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, APPROPRIATENESS, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15.7 Indemnification for AI-Generated Content. In addition to your indemnification obligations under Section 9, you agree to indemnify, defend, and hold harmless OpsScaleIQ and its officers, directors, employees, and agents from and against any claims, damages, penalties, fines, costs, or expenses (including reasonable attorneys' fees) brought by any third party arising out of or relating to: (a) AI-Generated Content published through your account; (b) your failure to review AI-Generated Content before publication; (c) your use of Auto-Pilot automatic publication; or (d) your violation of Section 15.4 of these Terms.

15.8 OpsScaleIQ's Right to Suspend AI Features. OpsScaleIQ reserves the right to suspend, modify, or discontinue any AI Feature at any time, with or without notice, including in response to changes in applicable law, AI model provider terms, or platform policies of third-party publishing destinations. OpsScaleIQ shall not be liable for any loss or damage resulting from such suspension, modification, or discontinuation.