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Getting Started
Onboarding, locations, team setup
- Connect Google Business Profile
- Add your first location
- Invite team members & roles
- CSV import & bulk setup
- Changing your interface language
- Install the app on your device (PWA)
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AI Triage & Responses
AI categorization, drafts, and posting
- How AI triage categorizes reviews
- Response drafting & posting to Google
- Severity levels (1 / 2 / 3)
- Customizing response tone
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Auto-Pilot
Automated response publishing for Growth+
- What is Auto-Pilot?
- Enabling & configuring Auto-Pilot
- Star threshold & tone settings
- Reviewing Auto-Pilot activity
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SMS Campaigns
Review request campaigns via text
- Setting up an SMS campaign
- SMS allowances & overage billing
- Opt-out & compliance
- Campaign performance tracking
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OpsScore™ & Analytics
Scores, heatmaps, benchmarks
- How OpsScore™ is calculated
- Reading shift pattern heatmaps
- Industry benchmarking
- Exporting compliance reports (PDF)
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Team & Seats
Roles, invites, seat add-ons
- Roles: Owner / Manager / Regional / Auditor
- Inviting team members
- Buying extra seat add-ons ($15/seat)
- Removing members & managing access
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Billing
Plans, payments, invoices
- Plan tiers & what they include
- Upgrading or downgrading your plan
- SMS & seat overage billing
- Viewing invoices & payment methods
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Integrations
GBP, Yelp, TripAdvisor, Slack, Webhooks
- Google Business Profile OAuth setup
- Connecting Yelp & TripAdvisor
- Slack & outbound webhooks
- Trustpilot integration
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API Access
Developer API, keys, rate limits
- Enabling API access ($299/mo)
- Generating & managing API keys
- Authentication & rate limits
- Available API endpoints
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Enterprise & Compliance
SSO, SAML, Brand Portal, Review Widget, GDPR, CCPA
- SAML SSO setup (Okta, Azure AD)
- CCPA staff recognition controls
- GDPR data export & deletion
- Brand Portal — franchisor command center
- Onboarding franchisees via CSV
- Setting an OpsScore™ mandate for locations
- Embedding the Customer Review Widget
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