Help Center/Connecting Review Platforms
Integrations

Connecting Review Platforms

Link Google Business Profile, Yelp, and TripAdvisor so OpsScaleIQ can pull reviews and run AI triage automatically.

PlatformPull ReviewsPost RepliesPlans
🔵 Google Business Profile✅✅All plans
🔴 Yelp✅—All plans
🟢 TripAdvisor✅—Essential+ plans

🔵 Google Business Profile

Setup Steps

  1. 1Go to Settings → Integrations in your dashboard.
  2. 2Click "Connect" under Google Business Profile.
  3. 3Sign in with the Google account that has Manager/Owner access to your GBP listing.
  4. 4Authorize OpsScaleIQ to read reviews and post replies on your behalf.
  5. 5Once connected, reviews are automatically pulled every 4–6 hours.

Important Notes

  • You must be a Manager or Owner on the GBP location — Editor role is not sufficient.
  • The access token is encrypted with AES-256-GCM at rest and refreshed automatically.
  • If a token expires, you will see a "Reconnect" button in Integrations.
  • "Post to Google" in the Reviews dashboard becomes available once connected (Essential+ plans).

Troubleshooting

Q: I connected but no reviews are showing.

Reviews can take up to 6 hours for the first pull. Check that the GBP account has reviews and that the correct location is selected.

Q: My access expired.

Go to Settings → Integrations and click Reconnect. Re-authorize with the same Google account.

🔴 Yelp

Setup Steps

  1. 1Go to Settings → Integrations.
  2. 2Click "Connect" under Yelp.
  3. 3You will be redirected to Yelp's OAuth authorization page.
  4. 4Sign in with your Yelp Business account and authorize access.
  5. 5OpsScaleIQ will pull your Yelp reviews for AI triage.

Important Notes

  • Yelp's API does not support posting replies — you will need to reply directly on Yelp.
  • Review pull happens every 6–8 hours.
  • Only public reviews are pulled; private messages are not accessible.

Troubleshooting

Q: Yelp says "App not approved".

Yelp restricts API access. If you see this, email [email protected] and we will help manually configure your account.

🟢 TripAdvisor

Setup Steps

  1. 1Go to Settings → Integrations.
  2. 2Click "Connect" under TripAdvisor.
  3. 3Sign in with your TripAdvisor Management Center login.
  4. 4Authorize OpsScaleIQ to access your listing reviews.

Important Notes

  • TripAdvisor does not provide a public reply API — replies must be posted manually on TripAdvisor.
  • Reviews are synced every 8–12 hours.

Troubleshooting

Q: I manage multiple TripAdvisor properties.

Connect once at the account level and all managed properties will be included in the pull.

Something not working? Submit a support ticket →