Enterprise REST API & Webhooks

Data is only valuable if it flows.

The most sophisticated enterprise operators don't want another siloed dashboard. They want to centralize their truths. Our API gives your engineering and data science teams the keys to the castle, allowing them to extract the raw intelligence generated by our AI Triage engine and inject it wherever it's needed most.

Example Webhook Payload

{
  "event": "task.created",
  "data": {
    "task_id": "tsk_892nf82",
    "location_id": "loc_tx_austin_04",
    "severity": 3,
    "ai_category": "Food Safety / Temperature",
    "source_text": "Burger was completely raw in the middle.",
    "assigned_role": "Store Manager",
    "sla_deadline_utc": "2026-10-14T12:00:00Z"
  }
}

Why APIs matter for Operations

Imagine a webhook payload like the one above hitting your servers instantly. Your custom logic can parse that Severity 3: Food Safety flag and automatically trigger an automated phone call to the Regional Director's cell phone, text the store manager, and open a compliance ticket in your HR portal—all before the customer has even left the parking lot. That is the power of headless operations.

Enterprise API capabilities

RESTful Architecture

A modern, fully documented REST API providing deep programmatic access to Tasks, Reviews, Branches, and Users.

Real-time Webhooks

Stop polling for changes. Register endpoints to receive instant `POST` payloads whenever a task is created, a review is triaged, or an SLA is breached.

Data Lake Syncing

Seamlessly extract historical failure data to blend with your financial data inside Snowflake, BigQuery, or Redshift.

Custom Workflow Triggers

Use webhooks to trigger external events. For example, if OpsScaleIQ detects a "Broken Equipment" issue, auto-generate a ticket in ServiceNow or JIRA.

GraphQL Support

Fetch exactly the data you need, and nothing you don't, using our flexible GraphQL endpoint for complex, nested dashboard generation.

Rate-Limit Resiliency

Enterprise tiers feature high-concurrency rate limits and guaranteed 99.99% API uptime SLAs, backed by robust retry architecture.

Headless operations, limitless scale.