Attach version-controlled standard operating procedures to each failure category. When a task is created, the assigned team member gets the exact corrective steps — no guesswork, no tribal knowledge required.
Most franchise operators hold their best corrective practices in the heads of experienced managers. When those managers leave, the knowledge leaves too. OpsScaleIQ's SOP engine captures that knowledge as structured, searchable playbooks — attached automatically to every corrective task so every team member knows exactly what to do.
Build a centralised library of SOPs organised by failure category, department, and location type. Search and filter in seconds.
When a task is generated from a triage finding, the matching SOP is automatically attached. Managers and staff see the corrective steps immediately.
Each SOP can include numbered steps, embedded images, video links, and completion checkboxes so nothing is skipped.
All SOP revisions are tracked with a full audit trail. Changes require manager approval before going live — no accidental overwrites.
Global SOPs can be overridden at the region or location level to account for local compliance requirements, equipment differences, or staffing structures.
See whether the SOP was followed — step by step. Non-compliance flags are escalated to district managers automatically.
Lite
Up to 10 SOPs
Essential
Unlimited SOPs + auto-attach
Growth
Location overrides + compliance tracking
Enterprise
Custom approval workflows + SSO-gated edit access