CSV Review Import with AI Column Mapping

Escape vendor lock-in seamlessly

Switching from a legacy Customer Experience (CX) platform usually means losing years of valuable historical feedback. OpsScaleIQ's Smart Import pipeline is designed to aggressively ingest your old data exports, clean them, and instantly run them through modern AI triage for immediate retroactive insights.

The Intelligent Import Flow

1Upload — Drag and drop your `.csv` export file directly into the interface.
2Map — The system uses LLMs to interpret your messy column headers (`store_name_final_v2` maps to `Location`, `comment_box` maps to `Feedback`).
3Verify — Review a data snapshot. Fix any highlighted parsing warnings inline.
4Process — The system ingests the data in the background, executing AI triage on every single historical comment to generate comprehensive heatmaps instantly.

CSV Smart Import capabilities

AI Column Mapping

Upload any CSV structure. The AI automatically detects which columns contain "Location", "Date", "Rating", and "Review Text". No manual spreadsheet reformatting required.

Historical Triage

Once imported, historical reviews are run through the AI Triage Engine, instantly generating baseline benchmarking data and failure visualizations from day one.

Data Validation

The importer previews the first 10 rows and highlights formatting errors (e.g., invalid date formats) before executing a massive import.

Duplicate Detection

Strict deduplication logic ensures that if you re-upload a legacy report, OpsScaleIQ won't create duplicate records or double-count failures.

Survey Import Compatibility

Purpose-built to handle NPS (Net Promoter Score) and CSAT survey exports from legacy tools like Medallia, Qualtrics, or SMG.

Async Processing

Import files containing up to 100,000 rows. Processing happens in the background via Cloud Tasks, notifying you via email when complete.

Bring your historical data to life.