Auto-generate professional, on-brand review responses using your SOPs and preferred tone. Edit, approve, and post directly to Google — without leaving the dashboard.
Customers can tell when they get a templated response. OpsScaleIQ generates responses that acknowledge the specific issue, reference what you've done to fix it, and invite the customer back — all in your brand voice.
Original review (2 stars):
“Ordered a burger and it took 30 minutes. When it arrived, it was barely warm. Won't be coming back.”AI Draft — Professional:
“Thank you for your feedback. We sincerely apologize for the extended wait time and the temperature of your burger. We've spoken with our kitchen team and implemented a new order timing protocol to prevent this from happening again. We'd love the opportunity to make this right — please reach out to us directly for a complimentary meal on your next visit.”Professional, empathetic, casual — choose the right voice for each situation. Plus and Enterprise tiers support custom tones.
The AI references your playbooks and SOPs to craft responses that mention specific corrective actions taken.
Approve a draft and post it directly to Google Business Profile without switching apps. Available on Standard+.
Set your brand guidelines once. Every generated response maintains consistent tone, terminology, and messaging.
Every response is a draft. Edit before posting, add personal touches, or approve as-is. You stay in control.
The AI considers the triage findings, severity, category, and review history to craft the most appropriate response.
Lite
1 tone
Essential
3 tones + post to Google
Growth
3 tones + custom tone
Enterprise
Full control