Celebrate your team. Respect their privacy.

Recognition data carries real compliance weight

Under CCPA and similar state privacy frameworks, an employee's name in a customer review can qualify as personal information — especially when stored, linked to a work record, and used in performance management. OpsScaleIQ's Staff Recognition Toggle is designed around the principle that recognition should be a choice, not a side effect.

How the toggle works

1. 1Default state — Staff Recognition is disabled by default for all new organizations. No staff mention data is ever stored without an explicit opt-in.
2. 2Admin opt-in — An Owner or Admin navigates to Settings → Privacy & Compliance and enables the toggle. A confirmation dialog surfaces a plain-language CCPA notice.
3. 3Data flows — From that point forward, the AI extraction pipeline stores detected staff names linked to review IDs and location IDs. The Recognition Feed becomes visible to managers.
4. 4Opt-out at any time — Toggling off purges all stored recognition data within 24 hours via a background deletion job. A purge confirmation is sent to the admin by email.

The Recognition Feed in practice

When enabled, managers see a dedicated “Staff Shout-Outs” panel in their dashboard populated with real customer quotes. “Our server Marcus made the whole experience” → Marcus gets a shout-out card that a manager can copy to a Slack channel, add to a performance review, or share at a team meeting.

This is recognition grounded in customer evidence — not manager subjectivity — which makes it legally defensible in performance documentation and genuinely motivating for staff.